Remote Customer Support Associate - Flexible Hours

Placements24; Pretoria; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

Health insurance benefits

Paid time off and holidays

Career progression

Supportive team culture

Job summary

Placements24 is seeking a motivated Customer Service Associate to join our remote team in South Africa. Based in Pretoria, Gauteng, ZA, this fully remote role delivers exceptional support from home, handling inquiries, resolving issues, and ensuring a positive customer experience.

You'll communicate clearly, listen attentively, and use CRM tools to document interactions while following policies. A proactive, solutions-oriented attitude and reliability are essential for success in this flexible,

Qualifications

• Previous experience in customer service or related field preferred.
• Excellent verbal and written English communication.
• Strong active listening and interpersonal skills.
• Ability to stay calm and professional under pressure.
• Familiarity with CRM software and customer support tools.
• Reliable internet connection and ability to work remotely.
• Reside near Pretoria or maintain strong ties to the region.

Responsibilities

• Handle incoming customer inquiries through various communication channels (phone, email, chat).
• Provide information about products, services, and policies.
• Resolve customer issues and complaints efficiently and empathetically.
• Document all customer interactions and actions taken in the CRM system.
• Follow communication protocols and company guidelines.
• Identify customer needs and help them use specific features.
• Escalate complex issues to the appropriate internal teams.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek opportunities to enhance customer satisfaction and loyalty.

Skills

Communication

Active Listening

Interpersonal Skills

English Proficiency

Time Management

Problem Solving

Remote Work Capability

Tools

CRM Software

Job description

Placements24 is seeking a motivated Customer Service Associate to join our remote team in South Africa. Based in Pretoria, Gauteng, ZA, this fully remote role delivers exceptional support from home, handling inquiries, resolving issues, and ensuring a positive customer experience.

You'll communicate clearly, listen attentively, and use CRM tools to document interactions while following policies. A proactive, solutions-oriented attitude and reliability are essential for success in this flexible,