Remote Customer Support Champion

Placements24; KwaZulu-Natal; Remote; ZAR 68,000 - 83,000; Full time

Benefits offered by this job

Remote work setup support

Career growth opportunities

Ongoing training and development

Paid time off

Home office stipend

Job summary

Placements24 in South Africa is seeking a Remote Customer Support Specialist to join our virtual team. You will handle emails, chats, and calls, troubleshoot issues, and guide customers through solutions from home.

The role emphasizes empathy, clear communication, and timely problem resolution. Working remotely across SA, you will maintain accurate records in the CRM, escalate when needed, and contribute to ongoing process improvements.

Qualifications

• Proven experience in a customer service or technical support role, preferably remote.
• Excellent verbal and written communication, clear and concise.
• Strong problem-solving and analytical abilities, root cause focus.

Responsibilities

• Provide high-quality customer support via email, chat and phone.
• Troubleshoot technical problems and guide customers through solutions.
• Escalate complex issues when needed with clear documentation.
• Maintain accurate records in the CRM and ensure follow-up.
• Identify opportunities to improve the customer experience.

Skills

Customer service experience

Technical support

Verbal and written communication

Remote work

CRM software

Time management

Empathy

IT concepts

Education

High school diploma

College degree in related field a plus

Tools

CRM software

Customer support tools

Job description

Placements24 in South Africa is seeking a Remote Customer Support Specialist to join our virtual team. You will handle emails, chats, and calls, troubleshoot issues, and guide customers through solutions from home.

The role emphasizes empathy, clear communication, and timely problem resolution. Working remotely across SA, you will maintain accurate records in the CRM, escalate when needed, and contribute to ongoing process improvements.