Remote Customer Support Specialist

Placements24; George; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth

Health benefits

Employee discounts

Remote work environment

Team events

Work from home flexibility

Job summary

Placements24 is hiring a fully remote Customer Support Representative in South Africa, serving clients based in George, Western Cape. You will handle inquiries across phone, email, and chat, ensure accurate information delivery, and resolve issues while maintaining a high level of customer satisfaction.

Ideal candidates have proven customer support experience, strong communication, and the ability to work independently in a remote environment with reliable internet and a suitable home office.

Qualifications

• Experience in handling customer inquiries via phone, email, and chat.
• Strong written and verbal communication with clear speaking voice.
• Proven ability to multitask and manage time in a remote setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, ensuring satisfaction.

Skills

Customer support

Communication skills

Active listening

Remote work discipline

Time management

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Placements24 is hiring a fully remote Customer Support Representative in South Africa, serving clients based in George, Western Cape. You will handle inquiries across phone, email, and chat, ensure accurate information delivery, and resolve issues while maintaining a high level of customer satisfaction.

Ideal candidates have proven customer support experience, strong communication, and the ability to work independently in a remote environment with reliable internet and a suitable home office.