Remote Customer Support Specialist

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Onboarding

Collab tools

Career growth

Team events

Stable career

Job summary

Placements24 is seeking a Remote Customer Support Representative to join a fully remote team serving customers across South Africa. The role emphasizes delivering exceptional service, troubleshooting issues, and maintaining accurate CRM records from a home office in Centurion.

Ideal candidates have strong written and verbal communication skills, problem-solving abilities, and the discipline to work independently in a remote setting.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently in a remote setting.
• Proficiency with CRM software and standard office applications.

Responsibilities

• Respond to customer inquiries promptly and professionally via email, chat, and phone.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, guiding them through solutions.
• Document all customer interactions in the CRM system.
• Identify and escalate priority issues to internal teams.
• Maintain high customer satisfaction by delivering exceptional service.
• Contribute to team goals and improve overall customer experience.
• Stay up-to-date with product knowledge and policies.

Skills

Written communication

Verbal communication

Problem solving

Remote work

Independence

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Support Representative to join a fully remote team serving customers across South Africa. The role emphasizes delivering exceptional service, troubleshooting issues, and maintaining accurate CRM records from a home office in Centurion.

Ideal candidates have strong written and verbal communication skills, problem-solving abilities, and the discipline to work independently in a remote setting.