Remote Customer Care Specialist

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Fully remote work

Medical aid contributions

Career advancement

Remote team culture

Paid training

Employee discounts

Brand exposure

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join a fully remote team in South Africa. You’ll handle inquiries, explain products and policies, and resolve issues from a home office while contributing to a high-quality customer experience.

Ideal candidates have strong communication, active listening, and multitasking abilities, with a preference for prior customer service experience.

Qualifications

• Previous experience in customer service preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced digital environment.
• Reliable home office with high-speed internet.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide detailed information about products and policies.
• Troubleshoot and resolve issues, process orders, returns, and exchanges.
• Maintain accurate customer records in the CRM system.

Skills

Customer service

Communication

Active listening

Typing

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Customer Service Representative to join a fully remote team in South Africa. You’ll handle inquiries, explain products and policies, and resolve issues from a home office while contributing to a high-quality customer experience.

Ideal candidates have strong communication, active listening, and multitasking abilities, with a preference for prior customer service experience.