Community Support Coordinator (Fully Remote)

Placements24; Pietermaritzburg; Hybrid; ZAR 240,000 - 380,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Paid time off

Job summary

Placements24 is seeking a Community Support Coordinator to empower vulnerable individuals from a remote setting. You will develop outreach, provide direct guidance, and coordinate with agencies to connect people with essential services.

The role requires a Bachelor's in a related field and at least 3 years in social services, strong communication, and the ability to work independently in a remote team while upholding ethical standards.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 3 years of experience in community development or social services.
• Experience with case management and client advocacy.
• Strong communication skills and ability to work remotely.

Responsibilities

• Develop and implement community outreach programs to identify individuals in need.
• Provide direct support addressing social, emotional, and practical needs.
• Coordinate with external agencies, healthcare providers, and local authorities to connect services.
• Maintain confidential client records and document progress.
• Organize virtual and in-person community events.
• Respond to client inquiries via phone, email, and video conferencing.
• Advocate for clients' needs with stakeholders.
• Assess community needs and adapt support strategies accordingly.
• Collaborate with the team to refine service delivery models.
• Ensure compliance with policies, procedures, and ethics.

Skills

Communication skills

Remote collaboration

Organizational skills

Empathy

Problem solving

Education

Bachelor's degree in Social Work / Psychology / Sociology

Tools

Zoom

Microsoft Teams

Office software

Job description

About the Role

Our client is seeking a highly motivated and compassionate Community Support Coordinator to join their dynamic team. This fully remote position is crucial in facilitating positive engagement and providing essential support to vulnerable individuals within the community. The ideal candidate will possess exceptional communication skills, a deep understanding of social welfare principles, and a proactive approach to problem-solving. This role offers the unique opportunity to make a tangible difference in people's lives from the comfort of your own home, contributing to a supportive and inclusive community network. You will be working in a collaborative environment where your contributions are valued and your professional growth is encouraged. The position requires a dedication to upholding ethical standards and ensuring the well-being of all service users. We are looking for individuals who are passionate about social impact and possess the resilience to navigate challenging situations with empathy and professionalism. The remote-first nature of this role means you will be equipped with the necessary tools and support to excel in a virtual setting, fostering strong connections with colleagues and clients alike.

Key Responsibilities

• Develop and implement community outreach programs to identify individuals in need of support.
• Provide direct support and guidance to community members, addressing their social, emotional, and practical needs.
• Liaise with external agencies, healthcare providers, and local authorities to coordinate services and resources.
• Maintain accurate and confidential client records, documenting interactions and progress.
• Organize and facilitate support groups, workshops, and community events (virtual and in-person when appropriate).
• Respond promptly to client inquiries and concerns via phone, email, and video conferencing.
• Advocate for clients' needs and rights within the community and with relevant stakeholders.
• Continuously assess community needs and adapt support strategies accordingly.
• Collaborate with the team to develop and refine service delivery models.
• Ensure compliance with all relevant policies, procedures, and ethical guidelines.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in community development, social services, or a similar role.
• Demonstrated experience in case management and client advocacy.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams) and standard office software.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Empathy, patience, and a non-judgmental attitude towards diverse populations.
• Ability to work independently and as part of a remote team.
• Understanding of social issues and resources available within the **Pietermaritzburg** community.
• A valid driver's license and reliable access to a vehicle (for occasional local travel if required, though the role is primarily remote).

Benefits

Our client offers a competitive salary package commensurate with experience, along with comprehensive benefits. This includes medical aid, a retirement fund contribution, and opportunities for professional development and ongoing training. As a fully remote employee, you will benefit from a flexible work schedule and the elimination of commute times. We foster a supportive and collaborative virtual work environment, providing you with the resources needed to succeed. Paid time off, including annual leave and sick leave, is provided. Opportunities for career advancement within the organization are available for high-performing individuals. You will be part of a mission-driven organization dedicated to making a positive impact in the community.