Remote Community Support Coordinator - Virtual Services

Placements24; Durban; Hybrid; ZAR 210,000 - 320,000; Full time

Benefits offered by this job

Fully remote

Professional development

Flexible scheduling

Job summary

Placements24 is seeking a motivated Remote Community Support Coordinator to lead online programs and resources for individuals and families across South Africa. This remote role focuses on accessible, inclusive digital services and strong client engagement.

You will develop, implement, and monitor online community initiatives, coordinate virtual outreach, and ensure data privacy while collaborating with internal teams to expand remote service delivery.

Qualifications

• Bachelor's degree in Social Work, Community Development, Psychology, or related field.
• Proven experience in community outreach, program coordination, or social services.
• Demonstrated ability to work effectively in a remote environment.

Responsibilities

• Develop and manage online community support programs and initiatives.
• Coordinate virtual outreach activities to engage target populations.
• Provide remote guidance and support to clients via video calls, email, and chat.
• Facilitate online support groups and educational workshops.
• Create and disseminate digital resources and information materials.
• Manage and update online community platforms and databases.
• Collaborate with internal teams and external partners to enhance virtual service delivery.
• Monitor program effectiveness and gather client feedback for continuous improvement.
• Ensure data privacy and confidentiality in all online interactions.
• Troubleshoot technical issues encountered by clients or staff during virtual sessions.
• Contribute to the strategic planning of remote service expansion.
• Stay updated on best practices in digital community support and online engagement.

Skills

Remote work

Digital literacy

Communication

Program coordination

Community outreach

Data privacy

Tech-savvy

Education

Bachelor's degree in Social Work or related field

Tools

Zoom

MS Teams

Slack

Job description

About the Role

Our client is a forward-thinking social services agency committed to extending its reach through innovative digital solutions. We are looking for a motivated and tech-savvy Remote Community Support Coordinator to spearhead our virtual support initiatives. This role is entirely remote, allowing you to contribute from anywhere within South Africa, while directly impacting communities. You will be instrumental in developing, implementing, and managing online programs and resources designed to assist individuals and families facing various social challenges. This position requires excellent organizational skills, a proactive approach to problem-solving, and the ability to engage effectively with clients through digital platforms. The ideal candidate will have a strong background in community engagement, social work, or a related field, combined with a passion for leveraging technology to enhance service delivery. You will be part of a dedicated team that believes in accessible and inclusive support, breaking down geographical barriers. This remote-first role offers unparalleled flexibility and the chance to shape the future of community support. Join us in building a connected and supportive network for all, serving diverse populations remotely.

Key Responsibilities

• Develop and manage online community support programs and initiatives.
• Coordinate virtual outreach activities to engage target populations.
• Provide remote guidance and support to clients via video calls, email, and chat.
• Facilitate online support groups and educational workshops.
• Create and disseminate digital resources and information materials.
• Manage and update online community platforms and databases.
• Collaborate with internal teams and external partners to enhance virtual service delivery.
• Monitor program effectiveness and gather client feedback for continuous improvement.
• Ensure data privacy and confidentiality in all online interactions.
• Troubleshoot technical issues encountered by clients or staff during virtual sessions.
• Contribute to the strategic planning of remote service expansion.
• Stay updated on best practices in digital community support and online engagement.

Requirements

• Bachelor's degree in Social Work, Community Development, Psychology, or a related field.
• Proven experience in community outreach, program coordination, or social services.
• Demonstrated ability to work effectively in a remote environment.
• Excellent digital literacy and proficiency with online communication and collaboration tools (e.g., Zoom, MS Teams, Slack).
• Strong written and verbal communication skills, with the ability to engage diverse audiences online.
• Experience in managing online communities or social media platforms is a plus.
• Ability to work independently, manage time effectively, and meet deadlines.
• Understanding of data protection principles and online safety.
• Empathy, patience, and a genuine desire to help others.
• Tech-savviness and ability to quickly learn new software and platforms.
• Previous experience in a remote role is highly advantageous.

Benefits

• Competitive salary with benefits.
• Fully remote working arrangement, offering significant flexibility.
• Opportunity to shape and innovate virtual community support services.
• Professional development and training in digital outreach and support.
• Supportive virtual team culture and collaborative environment.
• Work from anywhere within South Africa.
• Contribution to a meaningful mission focused on accessibility.
• Work-life balance with flexible scheduling options.