Community Support Coordinator - Remote

Placements24; Cape Town; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional development

Meaningful work

Social impact

Job summary

Placements24 is seeking an experienced and empathetic Community Support Coordinator to join our team on a fully remote basis, supporting individuals in the Cape Town area. You will connect people with social services, provide guidance, and empower communities across the Western Cape.

You will manage caseloads using digital tools, coordinate services with NGOs and service providers, and organize virtual engagement events.

Qualifications

• A relevant degree or diploma in Social Work, Psychology, or a related field.
• Proven experience in community development, social services, or client support.
• Excellent virtual communication and interpersonal skills.
• Proficiency in using digital collaboration tools and case management software.
• Strong organizational abilities and the capacity to work autonomously.
• Deep understanding of the social landscape and available resources within the Cape Town region.

Responsibilities

• Coordinate and facilitate access to social services, healthcare, and educational resources for community members.
• Provide remote guidance and support to individuals navigating complex personal or social challenges.
• Develop and maintain strong relationships with community organizations, NGOs, and service providers.
• Manage a caseload of clients, track progress, and document all interactions and outcomes effectively.
• Organize and promote virtual community engagement events and support groups.
• Identify emerging community needs and propose relevant support initiatives.

Skills

Empathy

Virtual communication

Interpersonal skills

Caseload management

Education

Bachelor's degree or diploma in Social Work or Psychology

Tools

Digital collaboration tools

Case management software

Job description

About the Role

Our client is looking for an experienced and empathetic Community Support Coordinator to join their team on a fully remote basis, supporting individuals in the Cape Town area. In this pivotal role, you will be instrumental in connecting individuals with essential community resources, providing guidance, and fostering a sense of belonging and empowerment. You will leverage digital communication tools to offer support, manage caseloads, and coordinate services for a diverse client base. This is a unique opportunity for a proactive individual passionate about social impact to work flexibly while making a significant contribution to community well-being across the Western Cape .

Key Responsibilities

• Coordinate and facilitate access to social services, healthcare, and educational resources for community members.
• Provide remote guidance and support to individuals navigating complex personal or social challenges.
• Develop and maintain strong relationships with community organizations, NGOs, and service providers.
• Manage a caseload of clients, track progress, and document all interactions and outcomes effectively.
• Organize and promote virtual community engagement events and support groups.
• Identify emerging community needs and propose relevant support initiatives.

Requirements

• A relevant degree or diploma in Social Work, Psychology, or a related field.
• Proven experience in community development, social services, or client support.
• Excellent virtual communication and interpersonal skills.
• Proficiency in using digital collaboration tools and case management software.
• Strong organizational abilities and the capacity to work autonomously.
• Deep understanding of the social landscape and available resources within the Cape Town region.

Benefits

• Competitive remote salary.
• Flexible work schedule and the ability to work from home.
• Professional development opportunities and ongoing training.
• A chance to make a real difference in people's lives.
• Contribution to a forward-thinking organization with a focus on social good.