Senior Community Support Specialist

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Health & wellness benefits

Remote work flexibility

Professional growth & training

Job summary

Placements24 seeks a Senior Community Support Specialist to join its fully remote team in South Africa. You will provide compassionate support, conduct needs assessments, and coordinate access to social services for diverse community members.

The role emphasizes remote collaboration, ethical practice, and a commitment to empowering families while delivering impactful community care from your home office.

Qualifications

• 5+ years of experience in community support or social services.
• Experience in case management and needs assessments.
• Proficiency with digital communication tools (Zoom, Slack, Teams).
• Excellent listening, empathy and interpersonal skills.
• Ability to work remotely and in a team.

Responsibilities

• Provide emotional, practical, and informational support to individuals and families.
• Conduct needs assessments and develop personalized support plans.
• Facilitate access to community resources and programs.
• Develop and deliver workshops on topics like mental health, parenting, and financial literacy.
• Maintain confidential client records using a digital platform.
• Collaborate with social workers, counselors, and healthcare professionals.
• Mentor junior staff and advocate for clients within systems.

Skills

Active listening

Empathy

Interpersonal communication

Time management

Organizational skills

Independent work

Remote collaboration

Education

Bachelor's degree in Social Work/Psychology/Sociology

Tools

Zoom

Slack

Microsoft Teams

Job description

About the Role

Our client, a leading organization dedicated to enhancing community well-being, is seeking an exceptional Senior Community Support Specialist to join their dynamic, fully remote team. This role is pivotal in delivering compassionate and effective support services to diverse community members across various demographic groups. As a remote-first position, you will leverage cutting-edge communication tools and a proactive approach to foster strong relationships and provide essential guidance. You will be instrumental in developing and implementing strategies that empower individuals and families, contributing directly to the social fabric of the communities we serve. The ideal candidate possesses a deep understanding of social support systems and a passion for making a tangible difference. This is an unparalleled opportunity to shape the future of community care from the comfort of your home office, collaborating with a supportive and forward-thinking team.

Key Responsibilities

• Provide comprehensive emotional, practical, and informational support to individuals and families facing various life challenges.
• Conduct thorough needs assessments and develop individualized support plans tailored to each client's unique circumstances.
• Facilitate access to community resources, social services, and relevant programs.
• Develop and deliver workshops and informational sessions on topics such as mental health awareness, parenting skills, and financial literacy.
• Maintain accurate and confidential client records using our secure digital platform.
• Collaborate effectively with a multidisciplinary team of social workers, counselors, and healthcare professionals.
• Mentor and support junior community support staff.
• Advocate for clients' needs within various systems and organizations.
• Proactively identify emerging community needs and propose innovative service solutions.
• Contribute to the continuous improvement of service delivery models and protocols.

Requirements

• A relevant bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in community support, social services, or a similar role.
• Demonstrated experience in case management and needs assessment.
• Proficiency in using digital communication and collaboration tools (e.g., Zoom, Slack, Microsoft Teams).
• Excellent active listening, empathy, and interpersonal communication skills.
• Strong organizational and time management abilities, with the capacity to manage multiple cases simultaneously.
• Ability to work independently and as part of a remote team.
• Knowledge of local community resources and social welfare systems in **South Africa**.
• Commitment to professional development and ethical practice.
• Previous experience in a remote work setting is highly advantageous.

Benefits

Our client offers a competitive remuneration package, comprehensive health and wellness benefits, and opportunities for professional growth and development. This **fully remote** position offers unparalleled flexibility, allowing you to achieve a healthy work-life balance. You will be part of a mission-driven organization that values innovation, collaboration, and individual contribution. Access to continuous training and educational resources will support your career advancement. Join a team that is truly making a difference in the **Pietermaritzburg** community and beyond, all from your dedicated workspace.