Remote Client Support Specialist

Placements24; LegKraal Gate; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible remote work

Health and wellness benefits

Online training

Collaborative virtual team

Resumo da oferta

Placements24 is seeking a dedicated Client Support Associate to join a remote Customer Service & Helpdesk team. You will support clients from anywhere in the Mahikeng region, delivering empathetic, efficient service via email, chat and phone.

You will collaborate with internal teams, maintain CRM records, and contribute to client satisfaction with a proactive, independent approach and a flexible remote work setup.

Qualificações

• Experience in a customer service or support role.
• Excellent written and verbal communication skills for remote interaction.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Proficiency with CRM software and remote work tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A proactive approach to customer support.

Responsabilidades

• Respond to customer inquiries and requests through various digital channels (email, chat, phone).
• Provide clear and accurate information regarding products, services, and account details.
• Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with internal teams to ensure seamless customer experiences.
• Identify opportunities to enhance customer satisfaction and loyalty.

Conhecimentos

Customer service

Remote work

Communication skills

Problem-solving

Ferramentas

CRM software

Descrição da oferta de emprego

Placements24 is seeking a dedicated Client Support Associate to join a remote Customer Service & Helpdesk team. You will support clients from anywhere in the Mahikeng region, delivering empathetic, efficient service via email, chat and phone.

You will collaborate with internal teams, maintain CRM records, and contribute to client satisfaction with a proactive, independent approach and a flexible remote work setup.