Remote Client Support & Success Specialist

Placements24; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package with remote

Remote work environment fostering work

Paid time off

Job summary

Placements24 is seeking a proactive and detail-oriented Remote Client Support Associate to deliver outstanding service to clients from a fully remote setting. You will manage client communications, troubleshoot issues, and ensure a seamless experience with our services, building strong relationships and contributing to customer satisfaction.

Key responsibilities include handling inquiries via email, phone and live chat, investigating issues, maintaining CRM records, collaborating with technical

Qualifications

• Experience in client support, customer service, or helpdesk, ideally in a remote setting.
• Exceptional communication and interpersonal skills, with a knack for de-escalating challenging situations.
• Proficiency with CRM systems and common customer support software.
• Strong analytical and problem-solving capabilities, with the ability to work independently.
• Must possess a reliable internet connection and a dedicated workspace for remote operation.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.

Responsibilities

• Handle incoming client inquiries via email, phone, and live chat, ensuring adherence to response time SLAs.
• Investigate and resolve client issues efficiently, providing clear explanations and actionable solutions.
• Maintain accurate and detailed client records within the company's CRM system, documenting all interactions and resolutions.
• Collaborate with internal technical teams to address complex client problems and ensure swift resolution.
• Gather client feedback to identify areas for service improvement and contribute to knowledge base articles.
• Proactively engage with clients to ensure they are maximizing the value of our services.

Skills

Communication

Customer service

Problem solving

Independent work

Remote work readiness

Time management

Education

High school diploma or equivalent

Associate's or bachelor's degree is a plus

Tools

CRM systems

Customer support software

Job description

Placements24 is seeking a proactive and detail-oriented Remote Client Support Associate to deliver outstanding service to clients from a fully remote setting. You will manage client communications, troubleshoot issues, and ensure a seamless experience with our services, building strong relationships and contributing to customer satisfaction.

Key responsibilities include handling inquiries via email, phone and live chat, investigating issues, maintaining CRM records, collaborating with technical