Remote Client Success Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Fully remote

Medical/Dental/Vision coverage

Professional development opportunities

Collaborative remote culture

Job summary

Placements24 is seeking a detail-oriented Remote Client Support Specialist to join our innovative team, delivering first-line support to clients in and around Pretoria from a fully remote capacity. You will resolve inquiries via email, chat, and phone, and ensure a high level of client satisfaction.

The role requires strong written and verbal communication, experience with support software and CRM tools, and a customer-centric approach.

Qualifications

• Previous experience in a customer support or client service role.
• Strong written and verbal communication skills, with the ability to articulate solutions clearly.
• Proficiency in using support software and CRM tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage workload effectively and prioritize tasks in a remote environment.
• A customer-centric approach and a commitment to delivering outstanding service.

Responsibilities

• Provide first-line support to clients, addressing inquiries and resolving issues via email, chat, and phone.
• Accurately record and track client interactions and issue resolutions in the support ticketing system.
• Diagnose and troubleshoot common client-facing problems, escalating complex issues to appropriate teams.
• Develop and maintain a deep understanding of our products and services to offer informed solutions.
• Contribute to the creation and updating of client-facing knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction through responsive and effective support.

Skills

Customer service

Communication

CRM tools

Problem solving

Tools

Support software

CRM tools

Job description

Placements24 is seeking a detail-oriented Remote Client Support Specialist to join our innovative team, delivering first-line support to clients in and around Pretoria from a fully remote capacity. You will resolve inquiries via email, chat, and phone, and ensure a high level of client satisfaction.

The role requires strong written and verbal communication, experience with support software and CRM tools, and a customer-centric approach.