Remote Client Experience Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Work from home flexibility

Full health, wellness, and retirement

Opportunities for skill enhancement

Supportive virtual team environment

Job summary

Placements24 is seeking a dedicated Remote Client Support Agent to deliver exceptional service to clients across Richards Bay and surrounding areas. The role is fully remote, offering the flexibility to work from your chosen location while maintaining high-quality support.

You will handle inquiries, troubleshoot issues, educate customers on product features, and keep accurate records in the support system, contributing to a collaborative virtual team focused on customer success.

Qualifications

• Prior experience in a customer support or call center environment.
• Excellent communication abilities, both written and verbal, for remote interactions.
• Proficiency with helpdesk software and ticketing systems.
• Ability to work autonomously and manage workload effectively from a remote setting.
• Must possess a reliable internet connection and a suitable home office setup.

Responsibilities

• Deliver outstanding customer service via phone, email, and chat to a remote client base.
• Investigate and resolve client complaints and issues with efficiency and care.
• Educate clients on product features and best practices to maximize their experience.
• Maintain accurate and up-to-date records of client interactions within the support system.
• Contribute to team knowledge base by documenting common issues and solutions.

Job description

Placements24 is seeking a dedicated Remote Client Support Agent to deliver exceptional service to clients across Richards Bay and surrounding areas. The role is fully remote, offering the flexibility to work from your chosen location while maintaining high-quality support.

You will handle inquiries, troubleshoot issues, educate customers on product features, and keep accurate records in the support system, contributing to a collaborative virtual team focused on customer success.