Remote Client Success & Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Generous paid time off and holidays

Opportunities for career advancement

Flexible remote work arrangements

Job summary

Placements24 is seeking a Remote Client Support Specialist to join their growing team, based from home in Port Elizabeth or surrounding areas.

You will provide technical and non-technical support, troubleshoot issues, maintain client records, and educate clients on product features while collaborating with internal teams to escalate complex problems. This role offers flexible remote work and competitive benefits.

Qualifications

• Proven experience in client support or similar client-facing role.
• Excellent problem-solving and analytical skills.
• Strong communication and active listening abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work autonomously in a remote environment.
• Commitment to providing exceptional client service from home office.

Responsibilities

• Provide timely and effective technical and non-technical support to clients via various communication channels.
• Troubleshoot client issues, identify root causes, and implement appropriate solutions.
• Manage client inquiries, requests, and complaints efficiently and professionally.
• Maintain detailed records of client interactions, issues, and resolutions in the support system.
• Collaborate with internal teams to escalate and resolve complex client problems.
• Educate clients on product features and best practices to enhance their experience.

Skills

Problem solving

Analytical skills

Communication

Active listening

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a Remote Client Support Specialist to join their growing team, based from home in Port Elizabeth or surrounding areas.

You will provide technical and non-technical support, troubleshoot issues, maintain client records, and educate clients on product features while collaborating with internal teams to escalate complex problems. This role offers flexible remote work and competitive benefits.