Remote Client Success Specialist | Onboarding & Growth

Placements24; Randburg; Hybrid; ZAR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Fully remote

Professional development

Health benefits

Collaborative culture

Job summary

Placements24 is seeking an energetic Client Success Associate to join its remote team supporting clients in Randburg. You will onboard clients, drive adoption, and act as the trusted advisor to maximize value and retention.

The role emphasizes proactive problem-solving, strong communication, and the ability to manage multiple accounts remotely. The ideal candidate embraces a customer-centric approach and collaborates with a supportive, growth-oriented team.

Qualifications

• Experience in client success, account management, or customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive approach.
• Ability to manage multiple client accounts remotely.
• Proficiency with CRM software and client management tools.
• Passion for helping clients achieve their goals.

Responsibilities

• Onboard new clients through product setup and initial usage.
• Proactively engage clients to maximize value from products/services.
• Address client inquiries and provide effective solutions.
• Monitor client health and identify at-risk accounts with intervention plans.
• Gather client feedback to inform product development and service improvements.
• Build strong relationships as the primary client contact.

Skills

Excellent communication

Interpersonal skills

Problem solving

Multitasking

CRM proficiency

Tools

CRM software

Job description

Placements24 is seeking an energetic Client Success Associate to join its remote team supporting clients in Randburg. You will onboard clients, drive adoption, and act as the trusted advisor to maximize value and retention.

The role emphasizes proactive problem-solving, strong communication, and the ability to manage multiple accounts remotely. The ideal candidate embraces a customer-centric approach and collaborates with a supportive, growth-oriented team.