Client Success Associate

Placements24; Randburg; Hybrid; ZAR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Fully remote

Professional development

Health benefits

Collaborative culture

Job summary

Placements24 is seeking an energetic Client Success Associate to join its remote team supporting clients in Randburg. You will onboard clients, drive adoption, and act as the trusted advisor to maximize value and retention.

The role emphasizes proactive problem-solving, strong communication, and the ability to manage multiple accounts remotely. The ideal candidate embraces a customer-centric approach and collaborates with a supportive, growth-oriented team.

Qualifications

• Experience in client success, account management, or customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive approach.
• Ability to manage multiple client accounts remotely.
• Proficiency with CRM software and client management tools.
• Passion for helping clients achieve their goals.

Responsibilities

• Onboard new clients through product setup and initial usage.
• Proactively engage clients to maximize value from products/services.
• Address client inquiries and provide effective solutions.
• Monitor client health and identify at-risk accounts with intervention plans.
• Gather client feedback to inform product development and service improvements.
• Build strong relationships as the primary client contact.

Skills

Excellent communication

Interpersonal skills

Problem solving

Multitasking

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking an energetic and customer-centric Client Success Associate to join their remote team supporting clients in the Randburg area. This role is focused on ensuring clients achieve their desired outcomes while using our client's products or services. You will be a trusted advisor, guiding clients through onboarding, providing proactive support, and fostering strong relationships to maximize their success and retention. This is an excellent opportunity for someone passionate about helping others succeed and comfortable working independently in a remote setting.

Key Responsibilities

• Onboard new clients, guiding them through product setup and initial usage.
• Proactively engage with clients to ensure they are maximizing value from our products/services.
• Address client inquiries and concerns promptly, providing effective solutions and support.
• Monitor client health and proactively identify at-risk accounts, developing intervention plans.
• Gather client feedback to inform product development and service improvements.
• Build strong, long-term relationships with clients, acting as their primary point of contact.

Requirements

• Previous experience in a client success , account management, or customer support role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a proactive approach to client needs.
• Ability to manage multiple client accounts and prioritize effectively in a remote setting.
• Proficiency with CRM software and other client management tools.
• A genuine passion for helping clients achieve their goals.

Benefits

• Competitive monthly salary with potential performance bonuses.
• Fully remote position offering maximum flexibility and work-life balance.
• Access to professional development resources and training.
• Comprehensive health and wellness benefits.
• A collaborative and supportive remote team culture focused on client achievement.