Remote Client Success Specialist (Digital Marketing)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional growth

Retirement plan

Paid time off

Job summary

Placements24 is seeking a Client Support Representative to assist clients remotely with inquiries about digital marketing campaigns and services. You will resolve issues, guide clients, and maintain product knowledge while collaborating with internal teams to ensure satisfaction for clients across various industries.

The role emphasizes excellent communication, independence in a remote setup, and a proactive approach to helping clients achieve their marketing objectives, with a link to

Qualifications

• Experience in a client support or account management role.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and helpdesk tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide accurate information about services, products, and account status.
• Troubleshoot and resolve client issues related to digital marketing campaigns.
• Educate clients on best practices for using the company's platforms and services.
• Document all client interactions and resolutions in the CRM system.
• Escalate complex client issues to internal teams for resolution.
• Proactively identify opportunities to enhance client satisfaction and engagement.
• Assist in creating support documentation and FAQs.

Skills

Communication

Problem solving

Customer service

CRM

Time management

Remote work

Digital marketing knowledge

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk platforms

Job description

Placements24 is seeking a Client Support Representative to assist clients remotely with inquiries about digital marketing campaigns and services. You will resolve issues, guide clients, and maintain product knowledge while collaborating with internal teams to ensure satisfaction for clients across various industries.

The role emphasizes excellent communication, independence in a remote setup, and a proactive approach to helping clients achieve their marketing objectives, with a link to