Remote Client Success Specialist (Contract)

Placements24; Soweto; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Contract extensions possible

Training resources

Job summary

Placements24 is seeking a Customer Experience Champion for a contract role that is 100% remote. You’ll enhance the client journey, respond to inquiries via email and chat, and ensure clients have a positive experience with our digital marketing services from your home office.

This role suits proactive individuals with strong communication skills and a dedication to exceptional support. You will work with account managers and project teams, document interactions in the CRM, and help onboard new

Qualifications

• Experience in customer service, client support, or account coordination, preferably in a digital agency or marketing environment.
• Excellent written and verbal communication in English.
• Proficiency with online communication tools, CRM software, and project management platforms.
• Proactive, problem-solving mindset with a customer-centric approach.
• Ability to manage multiple tasks and prioritize in a remote setting.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Familiarity with digital marketing concepts and terminology is a plus.
• A high school diploma or equivalent; certifications or further education are advantageous.
• Reliable internet connection and a dedicated home workspace are essential.

Responsibilities

• Act as a primary point of contact for clients via email and chat in a professional, timely manner.
• Explain our digital marketing services and campaign progress to clients.
• Troubleshoot and resolve issues related to platform access, reporting, and service delivery.
• Document all client interactions, feedback, and resolutions in the CRM.
• Identify client needs and communicate potential solutions or service enhancements.
• Collaborate with account managers and project teams to ensure client satisfaction.
• Gather client feedback and provide insights to improve services and processes.
• Maintain knowledge of services and industry best practices.
• Assist with onboarding new clients and guiding them through setup.
• Contribute to a positive remote team environment.

Skills

Customer service

Communication

Remote work

Multitasking

Problem-solving

Education

High school diploma

Tools

CRM software

Project management tools

Job description

Placements24 is seeking a Customer Experience Champion for a contract role that is 100% remote. You’ll enhance the client journey, respond to inquiries via email and chat, and ensure clients have a positive experience with our digital marketing services from your home office.

This role suits proactive individuals with strong communication skills and a dedication to exceptional support. You will work with account managers and project teams, document interactions in the CRM, and help onboard new