Remote Client Success & Relationship Specialist

Placements24; East London; Hybride; ZAR 360 000 - 520 000; Plein temps

Avantages offerts par ce poste

Competitive salary with performance‑dr

Fully remote position

Professional development

Health and retirement benefits

Supportive remote work culture

Résumé du poste

Placements24 is seeking a dedicated Customer Relationship Specialist to join their team remotely. You will be the primary contact for key accounts, ensuring high levels of satisfaction and loyalty by understanding client needs and delivering proactive support.

In this fully remote role, you will collaborate with internal teams to resolve issues, conduct regular check-ins, and identify opportunities to enhance service delivery and client outcomes across regions.

Qualifications

• Proven experience in Customer Relationship Management, Account Management, or senior Customer Support.

Responsabilités

• Develop and nurture long-term relationships with assigned clients.
• Proactively address client needs, concerns, and inquiries via remote communication channels.
• Ensure clients are utilizing services effectively and achieving their desired outcomes.
• Collaborate with internal teams to resolve client issues and enhance service delivery.
• Conduct regular client check-ins and provide personalized support.
• Gather client feedback to identify areas for service improvement and growth.

Connaissances

Communication skills

Negotiation skills

Interpersonal skills

Remote rapport building

Time management

Independent worker

CRM knowledge

Outils

CRM software

Remote collaboration tools

Description du poste

Placements24 is seeking a dedicated Customer Relationship Specialist to join their team remotely. You will be the primary contact for key accounts, ensuring high levels of satisfaction and loyalty by understanding client needs and delivering proactive support.

In this fully remote role, you will collaborate with internal teams to resolve issues, conduct regular check-ins, and identify opportunities to enhance service delivery and client outcomes across regions.