Remote Customer Success & Engagement Pro

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health and wellness benefits

Career growth opportunities

Company-provided equipment

Paid time off

National holidays

Job summary

Placements24 is seeking dynamic and empathetic Remote Customer Engagement Specialists to join their globally distributed team. You will interact with customers across multiple channels, resolve issues, and guide users to maximize their experience with our client's services from your home office.

The role emphasizes proactive problem solving, strong communication, and the ability to work independently in a fully remote setup.

Qualifications

• Minimum high school diploma; remote experience preferred.
• Proven experience in customer service or customer success.
• Strong verbal and written communication.
• Ability to work independently in a home office.
• Proficient with CRM tools and online communication channels.

Responsibilities

• Engage with customers via email, chat, phone, and social media.
• Provide proactive support and resolve inquiries.
• Educate customers on product features and best practices.
• Document interactions and resolutions accurately.
• Collaborate with remote team members and other departments.
• Contribute to customer satisfaction and retention.
• Adhere to SLAs and participate in training sessions.

Skills

Customer service

Active listening

Excellent communication

Remote work

Time management

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking dynamic and empathetic Remote Customer Engagement Specialists to join their globally distributed team. You will interact with customers across multiple channels, resolve issues, and guide users to maximize their experience with our client's services from your home office.

The role emphasizes proactive problem solving, strong communication, and the ability to work independently in a fully remote setup.