Remote Customer Support & Experience Specialist

Placements24; Stellenbosch; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience from home.

The role emphasizes clear, empathetic communication and efficient problem-solving across digital channels. You will handle a high volume of interactions via email, chat, and phone, contributing to customer loyalty and the company’s reputation for outstanding service.

Qualifications

• Experience in customer support is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, live chat, and phone.
• Troubleshoot and resolve common customer issues related to the product or service.

Job description

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience from home.

The role emphasizes clear, empathetic communication and efficient problem-solving across digital channels. You will handle a high volume of interactions via email, chat, and phone, contributing to customer loyalty and the company’s reputation for outstanding service.