Remote Digital Support Specialist for Marketing Tools
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Digital Support Specialist for a fully remote role. Based from home, you’ll help clients with digital tools, websites, and campaigns, ensuring smooth user experiences and quick resolutions.
You’ll need strong CMS, SEO, and digital advertising platform knowledge, plus excellent written and verbal communication. A proactive problem-solver who can work independently in a distributed team will thrive here.
Qualifications
- Experience in digital support or customer service.
- Strong CMS and SEO knowledge.
- Excellent written and verbal communication.
- Proficiency with helpdesk software.
Responsibilities
- Provide technical support to clients on digital platforms.
- Troubleshoot issues with websites and digital marketing tools.
- Assist with account setup and usage best practices.
- Respond to inquiries via email, chat and video conferencing.
- Develop and maintain a knowledge base of common issues.
- Collaborate with development and marketing teams to resolve complex issues.
- Monitor user feedback to identify trends.
- Document all interactions in the ticketing system.
- Stay updated on emerging digital technologies and trends.
Skills
Tools
Job description
Placements24 is seeking a Digital Support Specialist for a fully remote role. Based from home, you’ll help clients with digital tools, websites, and campaigns, ensuring smooth user experiences and quick resolutions.
You’ll need strong CMS, SEO, and digital advertising platform knowledge, plus excellent written and verbal communication. A proactive problem-solver who can work independently in a distributed team will thrive here.
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