Remote Customer Support Specialist

Placements24; Benoni; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Health, dental, and vision insurance

Home office stipend

Career development opportunities

Descripción de la vacante

Placements24 is seeking a dedicated Customer Support Specialist to join a fully remote team. You will handle inquiries, troubleshoot issues, and guide customers through setup and usage to ensure a positive experience.

This remote-first role values proactive engagement and a passion for helping others succeed. Responsibilities include documenting interactions in the CRM, escalating complex issues, and contributing to knowledge base improvements.

Formación

• Proven experience in a customer support or helpdesk role.
• Excellent verbal and written communication skills, adapted for remote communication.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Proficiency in using helpdesk software and CRM systems.

Responsabilidades

• Provide timely and effective customer support via multiple channels (email, chat, phone).
• Troubleshoot and resolve customer issues related to products and services.
• Guide customers through setup, usage, and troubleshooting processes.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues and follow up for resolution.

Conocimientos

Customer support

CRM software

Technical troubleshooting

Remote communication

Educación

High school diploma

Herramientas

Helpdesk software

CRM systems

Descripción del empleo

Placements24 is seeking a dedicated Customer Support Specialist to join a fully remote team. You will handle inquiries, troubleshoot issues, and guide customers through setup and usage to ensure a positive experience.

This remote-first role values proactive engagement and a passion for helping others succeed. Responsibilities include documenting interactions in the CRM, escalating complex issues, and contributing to knowledge base improvements.