Remote Customer Experience Specialist

Placements24; South Africa; Remote; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health benefits

Generous paid time off

Career development opportunities

Remote work flexibility

Ongoing training programs

Inclusive virtual team culture

Company-provided equipment

Regular virtual team events

Remote workforce support

Job summary

Placements24 is seeking a compassionate Remote Customer Support Specialist to join a dedicated team. This fully remote role supports customers via phone, email, and chat from your home office, delivering a positive experience.

The ideal candidate communicates clearly, is empathetic, and can work independently in a flexible environment while using CRM and ticketing tools to track interactions and resolutions.

Qualifications

• Experience in a customer service or helpdesk role.
• Excellent verbal and written communication.
• Ability to work remotely with minimal supervision.
• Reliable internet and a dedicated home office setup.
• Proficient with CRM and ticketing platforms.

Responsibilities

• Provide support via phone, email, and chat.
• Address inquiries and resolve issues promptly.
• Document interactions in the CRM system.
• Troubleshoot problems and escalate when needed.
• Educate customers on product features and benefits.
• Process orders and requests.

Skills

Communication

Problem-solving

Time management

Independence

Empathy

Multitasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a compassionate Remote Customer Support Specialist to join a dedicated team. This fully remote role supports customers via phone, email, and chat from your home office, delivering a positive experience.

The ideal candidate communicates clearly, is empathetic, and can work independently in a flexible environment while using CRM and ticketing tools to track interactions and resolutions.