Remote Client Success Champion

Placements24; Kempton Park; Remote; ZAR 240,000 - 420,000; Full time

Job summary

Placements24 is seeking a Remote Customer Success Advocate to manage a nationwide client portfolio and guide onboarding in a fully remote environment. You will build long-term relationships and ensure clients derive maximum value from the solutions.

In this role you will proactively identify churn risks, educate customers on features and best practices, and relay feedback to product and sales teams to drive retention and growth.

Qualifications

• Minimum of 2 years of experience in customer success.

Responsibilities

• Onboard and support a dedicated book of clients.
• Provide timely support for inquiries and issues via digital channels.
• Conduct regular check-ins and business reviews with clients.

Skills

Customer success

Job description

Placements24 is seeking a Remote Customer Success Advocate to manage a nationwide client portfolio and guide onboarding in a fully remote environment. You will build long-term relationships and ensure clients derive maximum value from the solutions.

In this role you will proactively identify churn risks, educate customers on features and best practices, and relay feedback to product and sales teams to drive retention and growth.