Remote Client Success & Growth Manager

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work from SA

Home office allowance

Health insurance

Career advancement

Job summary

Placements24 is seeking a proactive Client Relationship Manager to cultivate strong relationships with key clients across South Africa, with a focus on Pretoria operations. This fully remote role requires excellent communication, negotiation, and strategic thinking to drive client success and account growth.

You will serve as the primary liaison, coordinate with sales, support and product teams, identify upsell opportunities, and ensure high client satisfaction through proactive service.

Qualifications

• Bachelor's degree in business or related field.
• 4–6 years in account management or client relations.
• Proven track record growing client accounts.
• Excellent interpersonal and presentation skills.
• Experience with Salesforce or HubSpot.

Responsibilities

• Develop and nurture relationships with a portfolio of clients.
• Be the main client contact, addressing inquiries and strategic needs.
• Conduct virtual client meetings to review performance and goals.
• Coordinate with sales, support and product teams for delivery.
• Identify upsell and cross-sell opportunities.
• Monitor client health and retention metrics.

Skills

Account management

Client relationships

Negotiation

Communication

Presentation skills

Strategic thinking

CRM tools

Education

Bachelor's degree

Tools

Salesforce

HubSpot

PM tools

Job description

Placements24 is seeking a proactive Client Relationship Manager to cultivate strong relationships with key clients across South Africa, with a focus on Pretoria operations. This fully remote role requires excellent communication, negotiation, and strategic thinking to drive client success and account growth.

You will serve as the primary liaison, coordinate with sales, support and product teams, identify upsell opportunities, and ensure high client satisfaction through proactive service.