Remote Client Experience Specialist

Placements24

Randburg

Hybrid

ZAR 81,000 - 99,000

Full time

42 hours ago

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Benefits offered by this job

Fully remote role

Career growth

Training program

Team support

Remote work tools provided

Job summary

Placements24 is seeking a highly skilled Remote Client Support Specialist to join their exclusively remote team. You will provide technical and service support from a home-based office, assisting clients with inquiries, troubleshooting, and guiding them through product features.

The role requires excellent communication, strong technical aptitude, and the ability to work independently in a virtual environment.

Qualifications

Experience in client or technical support, preferably remote.
Strong troubleshooting and ability to explain technical concepts clearly.
Excellent verbal and written communication skills.
Proficiency with CRM software and ticketing systems.
Ability to work autonomously in a remote setting.
Home office setup with reliable high-speed internet.
Bachelor's degree in IT/CS or related field, or equivalent experience.
Customer-centric mindset and problem-solving ability.

Responsibilities

Provide high-level technical and customer support via phone, email, and chat.
Diagnose and resolve complex client issues related to software, hardware, or services.
Guide clients through product features, setup processes, and troubleshooting steps.
Document all client interactions and resolutions in the CRM system.
Escalate unresolved issues to senior teams with detailed information.
Identify trends and contribute to knowledge base articles and FAQs.
Improve support processes and customer experience continuously.
Maintain client satisfaction with timely, accurate support.
Stay current with product updates and industry best practices.
Collaborate with internal teams to ensure a cohesive client experience.