Remote Client Success Specialist – Business Solutions

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Performance-based bonuses

Remote work

Comprehensive training

Career development opportunities

Job summary

Placements24 is seeking a motivated Client Support Specialist to join remotely, focusing on clients in and around Rustenburg, North West. You will provide technical and functional support, help with software setup, troubleshooting, and best practices to ensure customers maximize our SaaS solution.

The role emphasizes strong communication, problem-solving, and a proactive approach in a remote work environment, with opportunities for growth and professional development within a collaborative team.

Qualifications

• Proven experience in client support, technical support, or helpdesk roles.
• Strong understanding of business software applications and CRM systems.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Ability to manage multiple client requests and prioritize tasks efficiently.

Responsibilities

• Provide timely technical and functional support to clients via phone, email, and remote sessions.
• Assist clients with software setup, configuration, and integration.
• Troubleshoot and resolve issues related to software performance and usability.
• Guide clients through software features and best practices.
• Document client interactions, issues, and resolutions in the ticketing system.
• Escalate complex technical problems to senior support or development teams.
• Contribute to knowledge base articles and user guides.
• Gather client feedback and relay it to product management.

Skills

Client support

Technical support

CRM systems

Remote support tools

Problem solving

Communication

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Placements24 is seeking a motivated Client Support Specialist to join remotely, focusing on clients in and around Rustenburg, North West. You will provide technical and functional support, help with software setup, troubleshooting, and best practices to ensure customers maximize our SaaS solution.

The role emphasizes strong communication, problem-solving, and a proactive approach in a remote work environment, with opportunities for growth and professional development within a collaborative team.