Remote Client Success Lead: Growth & Retention

Kontak Recruitment; South Africa; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health benefits

Remote work

Professional development

Retirement options

Work-life balance

Job summary

Qualifications

• Experience in Client Success, Account Management, or senior Customer Support.
• Excellent communication and interpersonal skills.
• Understanding of client relationship management principles.
• Ability to manage a portfolio and prioritize tasks.

Responsibilities

• Onboard new clients and guide them through setup and adoption.
• Engage with existing clients to ensure satisfaction and identify growth opportunities.
• Serve as primary contact for client inquiries and concerns.
• Conduct regular check-ins and business reviews to ensure objectives are met.
• Coordinate with internal teams to resolve client issues promptly.
• Gather client feedback and advocate for client needs.

Skills

Client Success

Account Management

Customer Support

Tools

CRM software

Remote collaboration tools

Job description