Remote Client Success Coordinator

Placements24; Randburg; Hybrid; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Medical and dental insurance

Professional development and training

Collaborative virtual environment

Job summary

Placements24 is seeking a proactive Remote Client Support Coordinator to service clients from home, with Randburg as a base reference. You will manage support requests, coordinate across teams, and maintain accurate CRM records to ensure smooth service delivery.

Ideal candidates show excellent communication, strong organizational skills, and the ability to work independently in a remote setting. A reliable internet connection and dedicated home office are essential.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Proficiency in using CRM software and other support management tools.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage workload independently and meet deadlines in a remote environment.

Responsibilities

• Serve as a primary point of contact for client inquiries, providing timely and accurate information.
• Manage and coordinate client support requests, ensuring efficient resolution and follow-up.
• Liaise between clients and internal teams to address needs.
• Maintain detailed client records and track support interactions in the CRM system.
• Proactively identify potential client issues and implement preventative solutions.
• Assist in onboarding new clients and providing necessary resources and information.

Skills

Communication

Interpersonal skills

Organizational skills

CRM software

Remote work

Problem solving

Tools

CRM software

Support management tools

Job description

Placements24 is seeking a proactive Remote Client Support Coordinator to service clients from home, with Randburg as a base reference. You will manage support requests, coordinate across teams, and maintain accurate CRM records to ensure smooth service delivery.

Ideal candidates show excellent communication, strong organizational skills, and the ability to work independently in a remote setting. A reliable internet connection and dedicated home office are essential.