Remote Customer Support & Success Specialist

Placements24; Cape Town; Hybrid; ZAR 201,000 - 357,000; Full time

Benefits offered by this job

Remote-friendly

Health insurance

Home office allowance

Professional development

Team events

Job summary

Placements24 is seeking a proactive Remote Customer Support Specialist to join a fully distributed team. You will be a vital link between our company and its users, providing outstanding assistance and resolving inquiries from Cape Town and beyond.

In this role, you will handle live chat, email, and phone support, diagnose issues, and contribute to knowledge bases while collaborating with product and development teams. A strong remote-work orientation and excellent communication are essential.

Qualifications

• Previous customer service or technical support experience, preferably in a remote setting.
• Excellent written and verbal communication skills, with a knack for explaining complex information clearly.
• Proficiency with helpdesk software, CRM systems, and collaboration tools (e.g., Slack, Zoom).
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently with minimal supervision and manage your own schedule.

Responsibilities

• Provide exceptional customer support via live chat, email, and phone across multiple channels.
• Diagnose and resolve technical and non-technical issues, documenting steps taken.
• Collaborate with internal teams to ensure a unified customer experience and efficient resolution.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Identify trends in customer issues and provide feedback to product and development teams.
• Maintain high customer satisfaction through personalized and efficient service.

Skills

Customer service

Technical support

Remote work

Communication

Tools

Helpdesk software

CRM systems

Slack

Zoom

Job description

Placements24 is seeking a proactive Remote Customer Support Specialist to join a fully distributed team. You will be a vital link between our company and its users, providing outstanding assistance and resolving inquiries from Cape Town and beyond.

In this role, you will handle live chat, email, and phone support, diagnose issues, and contribute to knowledge bases while collaborating with product and development teams. A strong remote-work orientation and excellent communication are essential.