Remote Client Relations Specialist

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible remote work

Bonuses

Career growth

Client-focused team

Stellenbosch location

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join the team with flexible remote work from Stellenbosch. The role focuses on building strong client relationships, addressing needs, and ensuring satisfaction across services.

You will liaise between clients and internal teams, handle inquiries, and support product development through client feedback. Strong communication, negotiation, and independent work in a remote setting are essential.

Qualifications

• Proven experience in customer relations or similar client-facing roles.
• Excellent verbal and written communication with a diplomatic approach.
• Strong negotiation and problem-solving abilities.
• Proficiency in using CRM software and other customer management tools.
• Ability to work independently in a remote environment.

Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Oversee a portfolio of clients, ensuring needs are met and expectations are exceeded.
• Address client inquiries, concerns, and issues promptly and professionally.
• Collaborate with internal teams to deliver on client commitments and resolve roadblocks.
• Provide feedback to inform new product and service developments.
• Conduct regular check-ins with clients to ensure satisfaction and identify upsell opportunities.

Skills

Customer relations

Account management

Negotiation

CRM software

Remote work

Written & verbal comms

Tools

CRM software

Job description

Placements24 is seeking a proactive Customer Relations Officer to join the team with flexible remote work from Stellenbosch. The role focuses on building strong client relationships, addressing needs, and ensuring satisfaction across services.

You will liaise between clients and internal teams, handle inquiries, and support product development through client feedback. Strong communication, negotiation, and independent work in a remote setting are essential.