Remote Client Success Coordinator

Placements24; Soweto; Hybrid; ZAR 167,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Health and wellness benefits

Training opportunities

Collaborative team culture

Job summary

Placements24 is seeking a detail-oriented Client Relations Coordinator to join its fully remote team serving clients in Soweto and beyond. You will be the primary contact for inquiries, coordinate service delivery, and maintain accurate client records while supporting onboarding and ongoing communication.

The role emphasizes excellent written and verbal communication, organization, and the ability to work independently from a remote setting to deliver top-tier client service.

Qualifications

• Previous experience in client relations, customer service, or administrative support.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in using Microsoft Office Suite and CRM software.
• A positive attitude and a commitment to providing outstanding client service.
• Ability to work effectively and independently in a remote setting, supporting the Soweto clientele.

Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries and requests promptly.
• Coordinate service delivery and ensure client needs are met in a timely and efficient manner.
• Maintain accurate and up‑to‑date client records in the CRM system.
• Assist with the onboarding process for new clients.
• Proactively communicate with clients regarding updates, changes, or relevant information.
• Gather client feedback and elevate any concerns or issues to the appropriate management.

Skills

Client relations

Customer service

Administrative support

Organizational skills

Time management

Communication skills

Remote work

Tools

Microsoft Office Suite

CRM software

Job description

Placements24 is seeking a detail-oriented Client Relations Coordinator to join its fully remote team serving clients in Soweto and beyond. You will be the primary contact for inquiries, coordinate service delivery, and maintain accurate client records while supporting onboarding and ongoing communication.

The role emphasizes excellent written and verbal communication, organization, and the ability to work independently from a remote setting to deliver top-tier client service.