Remote Customer Support Agent

Placements24; Randburg; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Dental insurance

Vision insurance

Paid time off

Online training

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Agent to join a distributed team serving customers in and around Randburg. This fully remote position is ideal for individuals who are self-disciplined and possess exceptional communication skills, delivering timely and accurate assistance from a home office.

You will respond via phone, email, and chat, provide information on products and accounts, troubleshoot issues, log interactions, and escalate when needed while contributing

Qualifications

• Experience in a customer support role or call center.
• Excellent verbal and written English communication.
• Proficiency with helpdesk software and CRM systems.
• Strong problem-solving and critical thinking skills.
• Ability to work independently in a remote setting.
• Reliable internet and a dedicated, quiet workspace.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, and accounts.
• Troubleshoot and resolve customer issues promptly.
• Log interactions and resolutions in the support system.
• Escalate complex issues to supervisors when needed.
• Contribute to team knowledge base with solutions.

Skills

Customer support

Call center experience

English communication

Helpdesk software

CRM systems

Problem solving

Remote work

Time management

Tools

Helpdesk software

CRM systems

Job description

About the Role

Our client is actively seeking a highly motivated Remote Customer Support Agent to join their distributed team, serving customers in and around Randburg . This is a fully remote position, ideal for individuals who are self-disciplined and possess exceptional communication skills. You will be responsible for providing outstanding support to customers, resolving their issues, and ensuring a positive interaction with the company. Your primary focus will be on delivering timely and accurate assistance, contributing to customer satisfaction and loyalty from the comfort of your home office.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat support channels.
• Provide accurate information regarding products, services, and account details.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Log all interactions and resolutions meticulously in the customer support system.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Contribute to team knowledge base with solutions and best practices.

Requirements

• Previous experience in a customer support role or call center environment.
• Excellent verbal and written communication skills in English.
• Proficiency in using helpdesk software and CRM systems.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated, quiet workspace are mandatory.

Benefits

• Competitive annual salary with opportunities for performance-based raises.
• Fully remote work position, eliminating commute time.
• Comprehensive medical, dental, and vision insurance.
• Paid time off including vacation, sick leave, and holidays.
• Access to online training resources for continuous skill development.