Remote Client Support Coordinator

Placements24; Randburg; Hybrid; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Medical and dental insurance

Professional development and training

Collaborative virtual environment

Job summary

Placements24 is seeking a proactive Remote Client Support Coordinator to service clients from home, with Randburg as a base reference. You will manage support requests, coordinate across teams, and maintain accurate CRM records to ensure smooth service delivery.

Ideal candidates show excellent communication, strong organizational skills, and the ability to work independently in a remote setting. A reliable internet connection and dedicated home office are essential.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Proficiency in using CRM software and other support management tools.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage workload independently and meet deadlines in a remote environment.

Responsibilities

• Serve as a primary point of contact for client inquiries, providing timely and accurate information.
• Manage and coordinate client support requests, ensuring efficient resolution and follow-up.
• Liaise between clients and internal teams to address needs.
• Maintain detailed client records and track support interactions in the CRM system.
• Proactively identify potential client issues and implement preventative solutions.
• Assist in onboarding new clients and providing necessary resources and information.

Skills

Communication

Interpersonal skills

Organizational skills

CRM software

Remote work

Problem solving

Tools

CRM software

Support management tools

Job description

About the Role

Our client is actively seeking a proficient and organized Remote Client Support Coordinator to join their dynamic team, servicing clients and stakeholders remotely, with a base reference in Randburg, Gauteng . This role is fundamental in ensuring smooth client interactions, managing support requests, and facilitating communication between clients and various internal departments. You will be instrumental in enhancing client satisfaction and retention through proactive and efficient support. This fully remote position is ideal for self-motivated individuals who excel in organization, communication, and problem-solving, working from their own dedicated home office space, contributing to our client's seamless service delivery across Gauteng and beyond.

Key Responsibilities

• Serve as a primary point of contact for client inquiries, providing timely and accurate information.
• Manage and coordinate client support requests, ensuring efficient resolution and follow-up.
• Liaise between clients and internal teams (e.g., technical, sales, operations) to address needs.
• Maintain detailed client records and track support interactions in the CRM system.
• Proactively identify potential client issues and implement preventative solutions.
• Assist in onboarding new clients and providing necessary resources and information.

Requirements

• Previous experience in a client support , customer service , or coordination role.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in using CRM software and other support management tools.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage workload independently and meet deadlines in a remote environment.
• Must have a reliable internet connection and a professional home office setup.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work arrangement offering excellent flexibility.
• Comprehensive medical and dental insurance plans.
• Opportunities for professional development and training.
• A collaborative and supportive virtual work environment.