Remote Client Success Manager

Placements24; South Africa; Remote; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Dental & Vision insurance

Generous vacation

Professional development

Growth opportunities

Job summary

Placements24 is seeking a highly motivated Remote Client Success Manager to join our expanding virtual team, supporting clients in and around Paarl. You will build and nurture strong relationships, ensuring clients maximize value and acting as a trusted advisor in a fully remote setting.

You will monitor client health, drive adoption, and pursue upsell opportunities while delivering ROI and high retention. The role offers a competitive salary, comprehensive benefits, generous vacation, and a

Qualifications

• Experience in client-facing roles including client success or account management.
• Proven ability to build and maintain client relationships.
• Excellent communication and negotiation skills.
• Understanding of customer success metrics.

Responsibilities

• Manage portfolio of clients and build trusted advisor relationships.
• Proactively monitor client health and engagement, identifying risks and opportunities.
• Conduct regular business reviews to align with goals and demonstrate ROI.
• Drive product adoption and identify upsell/cross-sell opportunities.
• Serve as primary contact for client escalations and ensure timely resolutions.

Skills

Client Success Management

Account Management

Relationship Building

Communication Skills

Negotiation

Remote Work

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Client Success Manager to join their expanding virtual team, supporting clients in and around Paarl . In this critical role, you will be responsible for building and nurturing strong relationships with key clients, ensuring they maximize the value derived from our client's services. You will act as a trusted advisor, proactively addressing client needs, driving adoption, and fostering long-term partnerships. This is an excellent opportunity for a results-oriented professional who thrives in a remote setting and is passionate about delivering exceptional client outcomes and driving retention.

Key Responsibilities

• Manage a portfolio of clients, developing strong, trusted advisor relationships.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews with clients to ensure alignment with their goals and demonstrate ROI.
• Drive product adoption and identify opportunities for upselling or cross-selling.
• Serve as the primary point of contact for client escalations and ensure timely resolution.

Requirements

• Proven experience in Client Success Management , Account Management, or a similar client-facing role.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer success strategies and metrics.
• Ability to work independently and manage priorities effectively in a remote environment.

Benefits

• Competitive salary and significant bonus potential based on client retention and growth.
• Fully remote work arrangement offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous vacation policy and professional development budget.
• Collaborative virtual team culture with ample opportunities for growth.