Senior Remote Client Success & Growth Manager

Placements24; Pretoria; Hybrid; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement planning

Professional development

Job summary

Placements24 is seeking a seasoned Senior Remote Account Manager to oversee and grow a portfolio of high-value clients from a fully remote position. You will serve as the primary contact, ensuring client success and satisfaction with strategic guidance and proactive problem-solving.

The role emphasizes retention, cross-functional collaboration, and long-term partnerships across national sectors while leveraging CRM and virtual collaboration tools.

Qualifications

• 5+ years of experience in account management, sales, or a client-facing role.
• Strong focus on retention and growth in remote capacities.
• Excellent strategic planning, negotiation and problem-solving skills.

Responsibilities

• Manage a portfolio of key accounts to ensure satisfaction and retention.
• Develop strategic account plans to maximize client value and upsell opportunities.
• Conduct regular virtual check-ins and business reviews with clients.
• Act as the liaison between clients and internal departments for seamless service delivery.
• Analyze account performance data and provide insights and recommendations.
• Identify potential client challenges and develop effective solutions.

Skills

Account management

Strategic planning

Client relationship building

Negotiation

Tools

CRM software

Virtual collaboration tools

Job description

Placements24 is seeking a seasoned Senior Remote Account Manager to oversee and grow a portfolio of high-value clients from a fully remote position. You will serve as the primary contact, ensuring client success and satisfaction with strategic guidance and proactive problem-solving.

The role emphasizes retention, cross-functional collaboration, and long-term partnerships across national sectors while leveraging CRM and virtual collaboration tools.