Remote Client Services Coordinator - Customer Success

Placements24; South Africa; Remote; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid time off

Flexible hours

Professional development

Job summary

Placements24 is seeking a detail‑oriented Customer Service Coordinator for a fully remote role supporting operations in the Paarl region. You will manage customer interactions, coordinate support activities, and help improve service processes from a remote setting.

The ideal candidate has strong organizational skills, excellent communication, and experience with CRM systems. This role offers flexible hours and a comprehensive benefits package while enabling remote work from SA.

Qualifications

• Previous experience in a customer service, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently in a remote environment.
• Customer-centric approach and commitment to delivering quality service.

Responsibilities

• Manage and coordinate customer service requests and inquiries across various channels.
• Ensure timely and accurate responses to customer queries and issues.
• Maintain customer records and update information in the CRM system.
• Liaise with internal departments to resolve customer issues and fulfill requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and identify areas for service improvement.

Skills

Customer service

Administrative

Coordination

CRM software

Remote work

Tools

General office tools

Job description

Placements24 is seeking a detail‑oriented Customer Service Coordinator for a fully remote role supporting operations in the Paarl region. You will manage customer interactions, coordinate support activities, and help improve service processes from a remote setting.

The ideal candidate has strong organizational skills, excellent communication, and experience with CRM systems. This role offers flexible hours and a comprehensive benefits package while enabling remote work from SA.