Remote Customer Service Coordinator | E-commerce Operations

Placements24; Midrand; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Growth opportunities

Supportive virtual team

Job summary

Placements24 is seeking a detail-oriented Customer Service Coordinator for a fully remote role in South Africa. You will coordinate service activities, manage communications across channels, and drive improvements to deliver a superior customer experience from anywhere.

The ideal candidate will be highly organized, possess excellent communication skills, and have a strong problem-solving aptitude. Prior remote work and familiarity with e-commerce will be advantageous.

Qualifications

• Experience in customer service, coordination, or administrative role.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Proficiency with CRM software and customer service tools.
• Ability to multitask and prioritize tasks.
• Remote work experience and self-motivation.
• Familiarity with e-commerce operations is a plus.
• Reliable internet and home office setup.

Responsibilities

• Coordinate customer service activities, ensuring timely and accurate responses to inquiries.
• Manage customer communication channels, including email, phone, and social media.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain customer records and update databases with relevant information.
• Assist in developing and implementing customer service policies and procedures.
• Track customer service metrics and report on KPIs.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide support and training to new customer service team members.
• Identify opportunities for process improvements in customer service operations.

Skills

Strong communication

Organized

Problem solving

CRM software

Multitasking

Remote work

Customer-centric

Tools

CRM software

Job description

Placements24 is seeking a detail-oriented Customer Service Coordinator for a fully remote role in South Africa. You will coordinate service activities, manage communications across channels, and drive improvements to deliver a superior customer experience from anywhere.

The ideal candidate will be highly organized, possess excellent communication skills, and have a strong problem-solving aptitude. Prior remote work and familiarity with e-commerce will be advantageous.