Client Services Coordinator

Placements24; South Africa; Remote; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid time off

Flexible hours

Professional development

Job summary

Placements24 is seeking a detail‑oriented Customer Service Coordinator for a fully remote role supporting operations in the Paarl region. You will manage customer interactions, coordinate support activities, and help improve service processes from a remote setting.

The ideal candidate has strong organizational skills, excellent communication, and experience with CRM systems. This role offers flexible hours and a comprehensive benefits package while enabling remote work from SA.

Qualifications

• Previous experience in a customer service, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently in a remote environment.
• Customer-centric approach and commitment to delivering quality service.

Responsibilities

• Manage and coordinate customer service requests and inquiries across various channels.
• Ensure timely and accurate responses to customer queries and issues.
• Maintain customer records and update information in the CRM system.
• Liaise with internal departments to resolve customer issues and fulfill requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and identify areas for service improvement.

Skills

Customer service

Administrative

Coordination

CRM software

Remote work

Tools

General office tools

Job description

Our client is seeking an organized and proactive Customer Service Coordinator to join their team, offering the flexibility of a fully remote position supporting operations in the Paarl region. This role is crucial for managing customer interactions, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. You will coordinate support activities, handle inquiries, and contribute to improving service processes. This is an excellent opportunity for an individual with strong organizational skills who enjoys facilitating positive customer experiences from a remote setting.

About the Role

Our client is seeking an organized and proactive Customer Service Coordinator to join their team, offering the flexibility of a fully remote position supporting operations in the Paarl region. This role is crucial for managing customer interactions, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. You will coordinate support activities, handle inquiries, and contribute to improving service processes. This is an excellent opportunity for an individual with strong organizational skills who enjoys facilitating positive customer experiences from a remote setting.

Key Responsibilities

• Manage and coordinate customer service requests and inquiries across various channels.
• Ensure timely and accurate responses to customer queries and issues.
• Maintain customer records and update information in the CRM system.
• Liaise with internal departments to resolve customer issues and fulfill requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and identify areas for service improvement.

Requirements

• Previous experience in a customer service , administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently and manage workload effectively in a remote environment.
• A customer‑centric approach and a commitment to delivering quality service.

Benefits

• Competitive annual salary.
• Opportunity to work remotely with flexible hours.
• Comprehensive health benefits package.
• Paid time off and public holidays.
• Continuous learning and professional development opportunities.
• A supportive and collaborative virtual team culture.

Our client is seeking a detail‑oriented Client Services Coordinator to join their team, with the option for remote work, supporting clients in the Paarl region. This role is integral to ensuring smooth client operations and satisfaction by managing communications, coordinating support activities, and resolving service‑related issues. You will act as a key liaison between clients and internal departments, ensuring efficient service delivery and maintaining strong client relationships. This position is well‑