Remote Customer Support Specialist

Placements24; Bloemfontein; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Fully remote work opportunity

Competitive salary

Health benefits

Résumé du poste

Placements24 in Welkom is seeking a diligent Customer Support Representative to join their remote-friendly team. You will be the main point of contact, addressing inquiries across channels and guiding customers toward solutions with clarity and professionalism.

The role emphasizes excellent English, CRM familiarity, independence, and a proactive approach to problem-solving, with a supportive team culture, ongoing development, and competitive compensation.

Qualifications

• Previous experience in a customer service or support role is essential.
• Excellent command of the English language, both spoken and written.
• Familiarity with helpdesk software and customer relationship management tools.
• Ability to work independently and manage multiple tasks efficiently in a remote setting.
• A proactive attitude towards problem-solving and customer satisfaction.

Responsabilités

• Address customer queries and concerns through various communication channels, including phone, email, and chat.
• Provide accurate and comprehensive information regarding products and services.
• Troubleshoot customer issues and guide them through resolution steps.
• Log and track all customer interactions and resolutions within the company's CRM system.
• Identify and report recurring issues to the relevant departments for process improvement.
• Maintain a high standard of customer service and professional etiquette at all times.

Connaissances

Customer service

English proficiency

CRM familiarity

Helpdesk software

Remote work capability

Outils

CRM software

Helpdesk tools

Description du poste

Placements24 in Welkom is seeking a diligent Customer Support Representative to join their remote-friendly team. You will be the main point of contact, addressing inquiries across channels and guiding customers toward solutions with clarity and professionalism.

The role emphasizes excellent English, CRM familiarity, independence, and a proactive approach to problem-solving, with a supportive team culture, ongoing development, and competitive compensation.