Remote Client Relations Lead - Premium Wine Club

Placements24; Paarl; Remote; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Wine discounts

Professional development

Flexible remote work

Wine culture exposure

Collaborative environment

Job summary

Placements24 in Paarl, Western Cape, seeks a charismatic Client Relations Officer for a renowned vineyard and wine estate. You will nurture relationships with wine club members, corporate clients, and direct consumers, ensuring exceptional experiences and a seamless purchasing process, with the flexibility of remote work.

Based in South Africa, you will manage communications, CRM records, and events such as tastings and tours, while collaborating with Sales to grow loyalty.

Qualifications

• Proven experience in customer service, hospitality, sales, or client relations.
• Passion for wine and the wine industry.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and MS Office.

Responsibilities

• Manage and nurture relationships with high-value clients.
• Serve as primary contact for client inquiries and requests.
• Process wine orders, reservations, and special requests efficiently.
• Coordinate client events, tastings, and vineyard tours.
• Develop communication strategies for client engagement.
• Maintain accurate client records in the CRM system.
• Address client feedback and resolve issues promptly.
• Promote new wine releases, offers, and events.
• Collaborate with Sales and Marketing to boost loyalty.
• Ensure service delivery reflects the brand's prestige.

Skills

Customer service

Communication

Interpersonal skills

Organization

Time management

Negotiation

Tools

CRM software

MS Office Suite

Job description

Placements24 in Paarl, Western Cape, seeks a charismatic Client Relations Officer for a renowned vineyard and wine estate. You will nurture relationships with wine club members, corporate clients, and direct consumers, ensuring exceptional experiences and a seamless purchasing process, with the flexibility of remote work.

Based in South Africa, you will manage communications, CRM records, and events such as tastings and tours, while collaborating with Sales to grow loyalty.