Client Relationship Manager - Boutique Wines

Placements24; Paarl; Hybrid; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary and commission

Flexible remote working arrangement

Exclusive access to premium wines and 

Job summary

Placements24 invites an experienced Client Relationship Manager to join a prestigious boutique wine estate. This remote-first role includes occasional visits to the Paarl estate, focusing on cultivating long-term relationships with high-value clients and delivering exclusive experiences.

You will tailor communications, coordinate private tastings and events, and work with the sales team to anticipate client needs.

Qualifications

• 4+ years in client relationship management or similar, luxury/hospitality preferred.
• Deep knowledge of fine wines and wine production.
• Experience with CRM software for client management.

Responsibilities

• Manage and grow a portfolio of key client accounts, driving loyalty.
• Develop personalized communication strategies to engage clients.
• Organize exclusive client events, tastings, vineyard tours.
• Handle inquiries and orders with care and efficiency.
• Provide expert recommendations on wine collection and winemaking.
• Collaborate with marketing and sales on engagement initiatives.
• Track client interactions and feedback in CRM.
• Represent the brand at wine festivals and industry events.

Skills

Client relationship management

Communication

Negotiation

Time management

Remote work

Education

Wine certification (WSET)

Tools

CRM software

Job description

About the Role

Our client, a highly esteemed boutique wine estate renowned for its premium quality wines, is seeking an experienced and personable Client Relationship Manager to join their team. This position, based remotely but with occasional visits to the estate in Paarl, Western Cape , is dedicated to cultivating and nurturing strong, lasting relationships with our discerning clientele. You will be responsible for managing a portfolio of high-value clients, understanding their preferences, and ensuring they receive exceptional service and exclusive experiences. The ideal candidate possesses a passion for fine wines, outstanding communication skills, and a proven ability to manage client expectations. This is a unique opportunity to represent a luxury brand and contribute to its continued success. We offer a flexible, remote-first working environment, allowing you to connect with clients from anywhere, with necessary travel to Paarl .

Key Responsibilities

• Manage and grow a portfolio of key client accounts, fostering loyalty and repeat business.


• Develop personalized communication strategies to engage clients and understand their wine preferences.


• Organize and host exclusive client events, tastings, and vineyard tours (may involve travel to Paarl).


• Handle client inquiries, special requests, and orders with utmost care and efficiency.


• Provide expert recommendations and insights into our wine collection and the winemaking process.


• Collaborate with the marketing and sales teams to develop targeted client engagement initiatives.


• Track client interactions, preferences, and feedback in the CRM system.


• Proactively identify opportunities to enhance the client experience and exceed expectations.


• Represent the brand at wine festivals, trade shows, and other industry events.

Requirements

• Minimum of 4 years of experience in client relationship management, account management, or a similar role, preferably in luxury goods, hospitality, or the wine industry.


• Deep knowledge and passion for fine wines, with a strong understanding of the wine production process.


• Exceptional interpersonal, communication, and negotiation skills.


• Proven ability to build and maintain strong relationships with high-net-worth individuals.


• Experience with CRM software for client management.


• Ability to work independently and manage time effectively in a remote setting.


• Willingness to travel occasionally to the estate in Paarl, Western Cape , and other locations as required.


• Excellent presentation skills and a sophisticated demeanor.


• A relevant certification in wine (e.g., WSET) is highly advantageous.


• Must be articulate, professional, and highly organized.

Benefits

• Competitive salary and commission structure.


• Flexible remote working arrangement.


• Exclusive access to premium wines and cellar experiences.


• Opportunities for wine education and professional development.


• Travel allowances for business trips.


• Pension fund contribution.


• Annual bonus potential.


• Be part of a prestigious and passionate team.