Client Relations Officer - Paarl Wine Region

Placements24; Stellenbosch; Hybrid; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Employee discounts

Remote work

Professional development

Wine industry exposure

Flexible schedule

Networking events

Prestigious brand

Job summary

Placements24 is seeking a Client Relations Officer for a prestigious Paarl wine estate, offering remote work from South Africa. The role focuses on building lasting relationships with wine club members, corporate clients, and direct consumers, while driving orders, events, and tailored communications.

You will manage client communications, coordinate tastings and tours, and collaborate with Sales and Marketing to enhance loyalty. A passion for wine and strong interpersonal skills are essential.

Qualifications

• Experience in customer service, hospitality, sales, or client relations.
• Passion for wine and wine industry essential.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Experience with CRM software and MS Office Suite.
• Ability to work independently in a remote setting.
• Aptitude for building rapport and long-term client relationships.
• Willingness to travel to Paarl, Western Cape for events/meetings.
• Based in South Africa and eligible to work remotely.
• Polished and professional demeanor.

Responsibilities

• Manage and nurture relationships with high-value clients.
• Serve as the primary contact for client inquiries and requests.
• Process wine orders, reservations, and special requests.
• Coordinate client events, tastings, and vineyard tours.
• Develop and execute communication strategies for client engagement.
• Maintain accurate client records in the CRM system.
• Address client feedback and resolve issues promptly and professionally.
• Promote new wine releases, offers, and events to clients.
• Collaborate with Sales and Marketing to enhance client loyalty.
• Ensure high-level service delivery reflecting the brand's prestige.

Skills

Customer service

Hospitality

Sales

Client relations

Communication

Negotiation

Interpersonal skills

CRM software

MS Office Suite

Tools

CRM software

MS Office Suite

Job description

About the Role

Our client, a renowned vineyard and wine estate located in the picturesque **Paarl, Western Cape**, is seeking a charismatic and dedicated Client Relations Officer. This role is vital in cultivating and maintaining strong relationships with their discerning clientele, including wine club members, corporate clients, and direct consumers. You will be responsible for ensuring exceptional customer experiences, managing communications, and facilitating a seamless purchasing process. The ideal candidate has a passion for wine, outstanding interpersonal skills, and a keen eye for detail. This is a unique opportunity to immerse yourself in the prestigious **Paarl** wine industry and contribute to the success of a leading wine producer. This role offers the flexibility of **remote** work, allowing you to manage client interactions effectively from a distance, while still embodying the spirit of our **Paarl**-based operations. Join us and become an ambassador for quality and service in the heart of the **Western Cape** wine lands.

Key Responsibilities

• Manage and nurture relationships with a portfolio of high-value clients.
• Serve as the primary point of contact for client inquiries and requests.
• Process wine orders, reservations, and special requests efficiently.
• Coordinate client events, tastings, and vineyard tours.
• Develop and execute communication strategies for client engagement.
• Maintain accurate client records in the CRM system.
• Address client feedback and resolve issues promptly and professionally.
• Promote new wine releases, special offers, and upcoming events to clients.
• Collaborate with the Sales and Marketing teams to enhance client loyalty.
• Ensure a consistently high level of service delivery that reflects the brand's prestige.

Requirements

• Proven experience in customer service, hospitality, sales, or client relations.
• A genuine passion for wine and the wine industry is essential.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and MS Office Suite.
• Ability to work independently and manage time effectively in a **remote** setting.
• Adept at building rapport and fostering long-term client relationships.
• Willingness to occasionally travel to **Paarl, Western Cape** for key events or client meetings.
• Must be based in **South Africa** and eligible to work remotely.
• A polished and professional demeanor.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work within the prestigious **Paarl** wine industry.
• Employee discounts on estate wines and experiences.
• Professional development opportunities.
• Flexible **remote** working arrangement.
• Exposure to unique wine culture and events.
• Contribution to a renowned **Western Cape** brand.
• Collaborative work environment.
• Chance to build a network within the luxury goods and hospitality sectors.
• A rewarding role for a wine enthusiast.