Remote Cleaning Operations Coordinator

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Competitive full-time salary

Job summary

Placements24 is seeking a highly organized Remote Cleaning Operations Coordinator to oversee cleaning operations across client sites from a fully remote setup. You'll schedule teams, manage requests, and ensure service quality from a distance while maintaining strong client rapport.

You should have solid experience in operations/logistics, be proficient with scheduling and CRM tools, and communicate clearly with field staff and clients to ensure SLAs are met nationwide.

Qualifications

• Proven experience in operations coordination, logistics management, or facilities management in cleaning or service industries.
• Excellent organizational and time management skills for remote multitasking.
• Strong written and verbal communication for clients and field staff.

Responsibilities

• Coordinate and schedule cleaning teams and services for multiple client locations remotely.
• Manage service requests, work orders, and client inquiries through digital platforms.
• Ensure timely deployment of cleaning staff to various sites.
• Implement and monitor quality control processes using remote reporting tools and client feedback.
• Maintain accurate records of service delivery, staff schedules, and client communications.
• Act as a primary point of contact for clients and field operations personnel, resolving issues promptly.
• Assist in the development and refinement of operational procedures and protocols.
• Manage inventory and allocation of cleaning supplies and equipment to different sites as needed.
• Collaborate with sales and client management teams to ensure service level agreements are met.
• Generate operational reports on performance, efficiency, and client satisfaction.

Skills

Operations coordination

Logistics management

Facilities management

Scheduling software

CRM systems

Virtual collaboration tools

Communication skills

Independent worker

Detail-oriented

Tools

Microsoft Teams

Zoom

Project management software

Job description

About the Role

Our client, a nationwide provider of specialized cleaning services, is looking for a highly organized and proactive Remote Cleaning Operations Coordinator. This position operates entirely remotely, focusing on the coordination and oversight of cleaning operations across various client sites. You will be responsible for scheduling cleaning teams, managing service requests, ensuring quality control through remote monitoring and reporting, and maintaining effective communication with clients and field staff. The ideal candidate will have a strong background in operations management, facilities management, or a related field, with excellent organizational and communication skills. Proficiency in using scheduling software, CRM systems, and virtual collaboration tools is essential. This role requires a detail-oriented individual who can ensure the seamless execution of cleaning services, uphold service level agreements, and contribute to client satisfaction from a remote capacity. We are seeking a problem-solver who can effectively manage logistics and coordinate resources to meet operational demands across different locations. Your role will be crucial in maintaining the efficiency and quality of our client's service delivery nationwide. This is a fantastic opportunity to manage key operational aspects of a cleaning business without the need for physical office presence, contributing to a flexible and modern work environment.

Key Responsibilities

• Coordinate and schedule cleaning teams and services for multiple client locations remotely.
• Manage incoming service requests, work orders, and client inquiries through digital platforms.
• Ensure timely and efficient deployment of cleaning staff to various sites.
• Implement and monitor quality control processes using remote reporting tools and client feedback.
• Maintain accurate records of service delivery, staff schedules, and client communications.
• Act as a primary point of contact for clients and field operations personnel, resolving issues promptly.
• Assist in the development and refinement of operational procedures and protocols.
• Manage inventory and allocation of cleaning supplies and equipment to different sites as needed.
• Collaborate with sales and client management teams to ensure service level agreements are met.
• Generate operational reports on performance, efficiency, and client satisfaction.

Requirements

• Proven experience in operations coordination, logistics management, or facilities management, preferably within the cleaning or service industry.
• Excellent organizational and time management skills, with the ability to multitask effectively in a remote setting.
• Strong proficiency in using scheduling software, CRM systems, and virtual collaboration tools (e.g., Microsoft Teams, Zoom, project management software).
• Exceptional written and verbal communication skills for interacting with clients and field staff.
• Ability to work independently, demonstrate initiative, and problem-solve effectively.
• Detail-oriented with a commitment to accuracy and quality in all tasks.
• Understanding of cleaning services and operational logistics is a plus.
• Ability to adapt to changing priorities and operational demands.
• A professional and customer-focused attitude.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Competitive full-time salary commensurate with experience.
• Fully remote work arrangement, offering significant flexibility.
• Opportunity to play a key role in the operational success of a national cleaning services provider.
• Access to modern digital tools and technologies to facilitate remote work.
• Potential for performance-based bonuses and career growth within the company.
• Work on diverse projects and with a wide range of clients across **South Africa**.
• Standard employee benefits including paid time off and other statutory provisions.
• Contribute to a positive and efficient service delivery model from anywhere.