Remote Cleaning Services Coordinator

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Annual performance bonus

Home office Internet allowance

Provident fund

Cutting-edge remote management tools

Job summary

Placements24 is seeking a highly organized Remote Cleaning Services Coordinator to manage and coordinate cleaning services for a diverse client portfolio. This fully remote role focuses on scheduling, client inquiries, and ensuring quality standards from a home office in South Africa.

You will liaise with cleaning teams, manage service requests, and monitor performance while upholding company standards. Experience in remote coordination and CRM familiarity is preferred.

Qualifications

• Proven experience in coordination, dispatch, or operations management.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication abilities for client and remote teams.
• Strong problem-solving and calm handling of unexpected issues.
• Ability to work independently and meet deadlines in a remote setting.
• Customer-centric approach and service excellence.

Responsibilities

• Coordinate daily cleaning schedules for a distributed team.
• Serve as main contact for clients, handling inquiries and issues.
• Manage service requests, assignments, and quality checks.
• Monitor team performance and provide feedback and support.
• Maintain records of service delivery and client communications.
• Coordinate with supply chain to ensure resources for teams.

Skills

Coordination/ops management

Organizational skills

Time management

Written & verbal communication

Remote team management

Problem-solving

Tools

Scheduling software

CRM systems

Zoom

Slack

Trello

Job description

About the Role

Our client is revolutionizing the cleaning industry and is seeking a highly organized and proactive Remote Cleaning Services Coordinator to join their expanding operations. This fully remote position will be instrumental in managing and coordinating cleaning services for a diverse portfolio of clients across various sectors. You will be the primary point of contact, ensuring seamless service delivery, efficient scheduling, and client satisfaction. Responsibilities include liaising with cleaning teams, addressing client inquiries, managing service requests, and ensuring quality standards are met, all from the comfort of your home office. The ideal candidate possesses exceptional communication and organizational skills, a keen eye for detail, and a proven ability to manage multiple tasks in a fast-paced, remote environment. This role is based in supporting operations that often extend to areas like Klerksdorp, North West , ensuring consistent quality and service delivery. If you excel at remote collaboration and are passionate about delivering top-tier cleaning solutions, this is an exciting opportunity to grow with a forward-thinking company.

Key Responsibilities

• Coordinate daily cleaning schedules and activities for a distributed team of cleaning professionals.
• Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring service satisfaction.
• Manage service requests, job assignments, and quality control checks.
• Monitor cleaning team performance and provide feedback and support.
• Maintain accurate records of service delivery, client communications, and operational data.
• Coordinate with supply chain and inventory management to ensure cleaning teams have necessary resources.
• Assist in developing and implementing operational procedures and best practices for remote service delivery.
• Facilitate communication between clients, cleaning teams, and management.
• Identify opportunities for service improvement and efficiency gains.
• Ensure compliance with company standards and client-specific requirements.

Requirements

• Proven experience in a coordination, dispatch, or operations management role, preferably within the cleaning or facilities management industry.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients and remote teams.
• Strong problem-solving abilities and the capacity to handle unexpected issues calmly and efficiently.
• Proficiency in using scheduling software, CRM systems, and online collaboration tools (e.g., Zoom, Slack, Trello).
• Must have a reliable internet connection and a dedicated home office space conducive to focused work.
• Ability to work independently, prioritize tasks, and meet deadlines in a remote setting.
• A customer-centric approach with a commitment to service excellence.
• Experience in managing remote teams is a significant advantage.
• Familiarity with cleaning standards and best practices is preferred.

Benefits

• Competitive salary range.
• Fully remote position, offering ultimate flexibility.
• Opportunity to be part of an innovative and growing company culture.
• Professional development and training opportunities in remote operations management.
• Annual performance bonuses.
• Allowance for home office setup and internet expenses.
• Access to cutting-edge remote management tools.
• Contribution to provident fund.
• A collaborative and supportive virtual team environment.