Remote Case Manager - Social Services

Placements24; Mtubatuba Local Municipality; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health benefits

Professional development

Job summary

Placements24 seeks a dedicated Remote Case Manager to support clients from home, assessing needs, building tailored plans, and linking to essential resources across Richards Bay and nearby areas.

Responsibilities include conducting assessments via phone/video, managing case plans, and maintaining accurate notes while collaborating with external agencies to coordinate care. Remote role with flexible scheduling and growth opportunities.

Qualifications

• 3+ years of case management or direct client support experience.
• Strong verbal and written communication with a client-centered approach.
• Proficiency with virtual communication tools and case management software.

Responsibilities

• Conduct needs assessments via phone and video conferencing.
• Develop and manage individualized case plans with follow-up.
• Provide information, referral, and advocacy to clients.
• Maintain electronic case notes and prepare progress reports.
• Coordinate client care with external agencies and providers.

Skills

3+ years experience

Excellent communication

Organizational skills

Education

Bachelor's degree in Social Work/ Psychology/ related field

Tools

Video conferencing tools

Case management software

Job description

About the Role

Our client is seeking a dedicated Remote Case Manager to join their expanding social services team. This role is primarily focused on providing essential support and guidance to clients from the comfort of their own homes, leveraging technology to deliver services effectively across Richards Bay and surrounding areas. You will be responsible for assessing client needs, developing tailored support plans, and connecting them with vital resources to enhance their well‑being. This is an excellent opportunity for an experienced professional looking for a remote position that allows for flexibility while making a significant impact.

Key Responsibilities

• Conduct comprehensive needs assessments via phone and video conferencing.
• Develop and manage individualized case plans, ensuring timely follow-up and progress monitoring.
• Provide information, referral, and advocacy services to clients facing social challenges.
• Maintain accurate electronic case notes and prepare reports on client progress and service utilization.
• Collaborate virtually with external agencies and service providers to coordinate client care.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related human services field.
• Minimum of 3 years of experience in case management or direct client support.
• Proficiency with virtual communication tools and case management software.
• Strong organizational skills and the ability to manage a caseload remotely.
• Excellent verbal and written communication skills, with a client-centered approach.

Benefits

• Competitive remote salary with potential for annual review.
• Flexible remote work schedule.
• Comprehensive health and wellness benefits package.
• Opportunities for remote professional development and training.
• A chance to contribute significantly to social welfare initiatives from home.