Case Manager - Social Services (Remote)

Placements24; Klerksdorp; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive annual salary

Fully remote position

Job summary

Placements24 is seeking an experienced Remote Case Manager to join their expanding team. You will manage a caseload of individuals and families, providing advocacy and connection to community resources from a home office, serving clients in the Klerksdorp area.

You will assess needs, coordinate care, and maintain thorough case documentation while engaging with agencies and service providers remotely. Strong organizational and communication skills are essential for success in this role.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 4 years of experience in case management or social services.
• Knowledge of social service programs and community resources in the Klerksdorp region.
• Proficiency in using case management software and standard office applications.

Responsibilities

• Assess client needs and develop service plans.
• Coordinate care with agencies and resources.
• Monitor progress and provide ongoing advocacy.
• Maintain accurate case files and documentation.
• Communicate with clients, families, and providers via phone, email, and video.
• Adhere to agency policies and ethical guidelines.

Skills

Communication

Organizational skills

Problem solving

Independent work

Remote work

Education

Bachelor's degree in Social Work, Psychology, or Sociology

Tools

Case management software

Job description

About the Role

Our client is looking for an experienced and organized Case Manager to join their expanding team, offering services remotely to clients in the Klerksdorp area. You will manage a caseload of individuals and families, providing essential support, advocacy, and connection to community resources. This role requires strong organizational skills, a deep understanding of social service networks, and the ability to build rapport and trust through virtual communication channels. As a Remote Case Manager, you will play a crucial role in ensuring clients receive timely and appropriate assistance, contributing to their stability and well-being from the convenience of your home office.

Key Responsibilities

• Assess client needs, develop service plans, and coordinate care with various agencies.
• Monitor client progress and provide ongoing support and advocacy.
• Maintain accurate and up-to-date case files and documentation in the electronic system.
• Connect clients with resources such as housing, employment, healthcare, and financial assistance.
• Communicate effectively with clients, families, and service providers via phone, email, and video conferencing.
• Adhere to all agency policies, procedures, and ethical guidelines.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 4 years of experience in case management or social services.
• Demonstrated knowledge of social service programs and community resources in the Klerksdorp region.
• Proficiency in using case management software and standard office applications.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a remote setting.

Benefits

• Competitive annual salary.
• Enjoy the flexibility and autonomy of a fully remote position.
• Opportunities for ongoing professional development and training.
• A dedicated support system within the remote team.
• Access to necessary technological tools for effective remote work.
• The satisfaction of providing critical support services to the community.