Remote Case Manager - Social Services

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Online training

Remote team culture

Work-life balance

Standard benefits

Job summary

Placements24 is seeking a dedicated Remote Case Manager to deliver high-quality social care services from anywhere in South Africa. The role focuses on comprehensive client support, needs assessments, and resource linkage via virtual channels.

You will manage a caseload, develop individualized service plans, and coordinate with healthcare providers and community programs, while adhering to privacy and ethical standards. Remote work fosters autonomy and flexible collaboration.

Qualifications

• 3+ years in case management or direct social work practice
• Experience conducting client assessments and developing effective support plans
• Proficiency with video conferencing software, CRM/case management systems, and digital tools

Responsibilities

• Manage a caseload and provide ongoing remote support
• Conduct needs assessments via video calls, phone, and secure messaging
• Develop, implement, and monitor personalized service plans
• Connect clients with community resources, healthcare providers, and social programs
• Provide counseling, crisis intervention, and advocacy via virtual channels
• Maintain accurate, confidential client records in the CMS
• Collaborate with colleagues, supervisors, and external partners online
• Ensure compliance with policies, data privacy regulations and ethics
• Stay updated on trends and resources in social services
• Participate in virtual meetings, training, and case consultations

Skills

Needs assessment

Client advocacy

Virtual counseling

Communication skills

Education

Relevant tertiary qualification in Social Work or related field

Tools

Zoom/Teams

CRM systems

Digital collaboration tools

Job description

About the Role Our client, a forward-thinking organization committed to accessible social support, is seeking a dedicated Remote Case Manager to join their team. This is a fully remote position, allowing the successful candidate to work from anywhere within South Africa, though initial onboarding and team collaboration may benefit from proximity to established operational hubs. The Case Manager will be responsible for providing comprehensive support, guidance, and resource linkage to clients navigating complex social service systems. This role requires excellent organizational skills, strong communication abilities, and the capacity to manage a caseload independently while leveraging technology to deliver services effectively. The focus is on delivering high-quality Community & Social Care remotely.

Key Responsibilities

• Manage a caseload of clients, providing ongoing support and case management services remotely.
• Conduct comprehensive needs assessments via video calls, phone, and secure messaging platforms.
• Develop, implement, and monitor personalized service plans tailored to individual client needs.
• Connect clients with appropriate community resources, healthcare providers, and social programs.
• Provide counseling, crisis intervention, and advocacy support through virtual channels.
• Maintain accurate, detailed, and confidential client records in the designated electronic case management system.
• Collaborate effectively with colleagues, supervisors, and external partners via online communication tools.
• Ensure compliance with all organizational policies, data privacy regulations, and professional ethical standards.
• Stay abreast of current trends, best practices, and available resources in the social services sector.
• Participate in virtual team meetings, training sessions, and case consultations.

Requirements

• A relevant tertiary qualification in Social Work, Psychology, Social Sciences, or a related field.
• A minimum of 3 years of experience in case management or direct social work practice.
• Demonstrated ability to conduct client assessments and develop effective support plans.
• Proficiency in using video conferencing software (e.g., Zoom, Teams), CRM/case management systems, and other digital collaboration tools.
• Excellent written and verbal communication skills, with the ability to build rapport virtually.
• Strong organizational and time management skills, with the ability to work autonomously.
• A reliable internet connection and a dedicated home workspace conducive to remote work.
• Understanding of social service systems and community resources across South Africa.
• A proactive approach to problem-solving and client support.
• Must be legally eligible to work remotely in South Africa.

Benefits

• Our client offers a competitive salary and the flexibility of a fully remote work arrangement.
• This role provides opportunities for professional development through online training and virtual conferences.
• Employees benefit from a supportive remote team culture, access to essential digital tools, and a meaningful work contribution to the Community & Social Care sector.
• The independence and work-life balance afforded by this role are significant advantages.
• Employees will have access to standard benefits and the ability to contribute significantly regardless of their physical location.