Remote Case Manager - Social Services

Placements24; Rustenburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contribution

Generous annual leave

Job summary

Placements24 is seeking a highly motivated Remote Case Manager to join a nationwide, remote-first social services team. You will conduct virtual assessments, develop individualized plans, coordinate services, and advocate for clients across regions, using digital tools to track progress and maintain confidentiality.

You will work independently from a home office, leveraging your experience in social work to empower clients, connect them to resources, and ensure timely service delivery in a

Qualifications

• Bachelors or Masters degree in Social Work, Psychology, Counseling, or related field.
• Minimum of 4 years direct case management experience, remote preferred.
• Proficient in Zoom, Teams, and case management software.
• Excellent written and verbal communication with strong virtual rapport.
• Ability to work independently and maintain high productivity remotely.
• Knowledge of social service systems, resources, and advocacy.
• Maintain confidentiality in a digital environment.
• Reliable high-speed internet and a dedicated home office.
• Self-motivated, proactive, detail-oriented with problem-solving.
• Eligible to work in South Africa and able to join virtual meetings during standard hours.

Responsibilities

• Conduct virtual client assessments via video/phone to identify needs.
• Develop and implement individualized case management plans.
• Coordinate and monitor delivery of social services.
• Connect clients with community resources virtually.
• Maintain confidential electronic client records.
• Provide ongoing support, guidance, advocacy to clients.
• Collaborate with internal teams and external partners digitally.
• Manage caseload and meet deadlines and service standards.
• Use digital platforms for communication, resource sharing, and tracking.
• Troubleshoot issues and develop solutions to access barriers.

Skills

Written and verbal communication

Remote work productivity

Independent work

Problem-solving

Education

Bachelor's or Master7s degree in Social Work, Psychology, Counseling, or related field

Tools

Zoom

Microsoft Teams

Case management software

Job description

About the Role

Our client is a forward-thinking social services organization seeking a highly motivated and experienced Remote Case Manager to join their expanding virtual team. This fully remote position allows you to leverage your expertise in social work and community support from the comfort of your home office. You will be responsible for providing comprehensive case management services to a diverse client base across various regions, utilizing digital tools and platforms to connect, assess, and support individuals and families. The ideal candidate is self-disciplined, tech-savvy, and possesses exceptional remote communication skills. This role is crucial in ensuring continued access to vital social services, especially for those in underserved areas. We are looking for a proactive problem-solver who is dedicated to empowering clients and facilitating positive life changes through effective case management, regardless of geographical location. This is a unique opportunity to contribute to impactful social change in a flexible, remote-first environment, serving clients nationwide.

Key Responsibilities

• Conduct virtual client assessments via video conferencing and phone calls to identify needs and challenges.
• Develop and implement individualized case management plans tailored to client goals.
• Coordinate and monitor the delivery of social services, ensuring client engagement and progress.
• Connect clients with appropriate community resources, educational programs, and support networks virtually.
• Maintain detailed and confidential electronic client records and documentation.
• Provide ongoing support, guidance, and advocacy to clients throughout their service journey.
• Collaborate with internal teams and external partners through digital communication channels.
• Manage a caseload efficiently, ensuring all deadlines and service delivery standards are met.
• Utilize various digital platforms for client communication, resource sharing, and progress tracking.
• Troubleshoot client issues and develop creative solutions to overcome barriers to service access.

Requirements

• A Bachelor's or Master's degree in Social Work, Psychology, Counseling, or a related human services field.
• Minimum of 4 years of direct case management experience, preferably with experience working remotely.
• Proficiency in using virtual meeting platforms (e.g., Zoom, Microsoft Teams) and case management software.
• Excellent written and verbal communication skills, with a strong ability to build rapport virtually.
• Demonstrated ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Strong understanding of social service systems, community resources, and client advocacy principles.
• Ability to maintain confidentiality and handle sensitive client information securely in a digital environment.
• A reliable high-speed internet connection and a dedicated home office space.
• Self-motivated, proactive, and detail-oriented with excellent problem-solving abilities.
• Must be eligible to work in South Africa and available for virtual team meetings during standard working hours.

Benefits

Our client offers a competitive salary package designed for remote work, reflecting your skills and experience. This position comes with comprehensive benefits, including medical aid, a retirement fund contribution, and generous annual leave. We provide employees with access to cutting-edge digital tools and a robust virtual support infrastructure. Opportunities for continuous professional development, including specialized training in remote client engagement and digital case management, are readily available. You will be part of a supportive, geographically diverse team that values collaboration and innovation. This role offers unparalleled flexibility and the profound satisfaction of providing essential services to those in need, all while maintaining a healthy work-life balance from your chosen location.